Create a Retention Campaign
3min
When a customer shows signs of disengagement, we want to incentivise them with a coupon. This coupon will give the customer 10% discount on their next in-store or online purchase. To make sure the email is relevant to the customer, we want to direct them to a category they are interested in.
- A segment That contains all customers that are showing signs of disengagement.
- A set of offers To recommend the right product category to our customers.
- An email message To be sent to these customers.
- A journey To send the email message to these customers.
Updated 18 Jan 2024
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