Frequently Asked Questions
What type of support is offered?
We offer support to customers through our live chat (bottom-right), or at firstname.lastname@example.org
We try to answer any question in less than 30 minutes.
How secure is Archbee?
We regularly test our security with outside firms and security freelancers.
We also use daily backups, encryption rest and in transit , a PCI Service Provider Level 1 payment processor (Stripe),
and AWS to keep your data safe.
Where's my data located?
Your data lives in US central. We use CDNs and cache close to your location so that you get a fast user experience.
Are there migration services available?
There sure are! We know that changing documentation tools can feel like you’re moving houses. So consider us your professional movers. We’ll lift items from your existing tool, move them, and set them back up inside Archbee. We’ll make sure we leave it even nicer than your last home.
How are you using my data?
We collect usage events that help us improve our product over time. We will never share any data of yours with third party companies or governments.
Who owns the documents my team/company creates?
Your company does.
At any point in time, at your request, we will provide you an exported file with any kind of data we hold and/or destroy it and all of its backups.
Can we negotiate a custom contract for my company?
Yes, if none of the plans fit your situation, we are open to learn and construct a custom plan.
Can I add more people to my plan after setting up payment?
What happens if I am not satisfied with my Archbee purchase?
If you're not satisfied with Archbee - product or service, we offer a refund within your first paid month. No questions asked.
What happens if my company stops paying?
Because we've been partners, we will keep your workspace alive. But we'll make it read-only.
What do I need in order to use it?
Archbee works in any recent browser. An account is required. You can create one (for free) here:
We love your software, but we would like some custom features for our enterprise needs.
We can also do custom development for your company on top of our SaaS platform.
The solution we deliver can be hosted fully on-premise or in a hybrid-cloud where only you have access to your data but we guarantee system uptime.
Sounds great. But isn't custom software development expensive?
Normally it is, but our platform is built in a component-oriented architecture.
This allows us to deliver cost-efficient and time-efficient solutions to our customers.